Troubleshooting and reporting a problem

What to do when sign-in is refused, when Tridge asks you to reload, when something will not open, and how to report a problem well.

Find the message you see in the tables below. If your case is not here, or the advice does not help, go to Report a problem.

You see	Do this
Tridge requires multi-factor sign-in, and Exprezoe Identity did not confirm one.	Sign in again and enter the code from your authenticator. On the very first sign-in of a new account this message can appear once; signing in again clears it.
Your Exprezoe Identity account is not authorised to use Tridge.	Your account exists but has not been given access to Tridge. Ask your administrator for access.
Your Tridge access has been disabled.	Contact your administrator.
Sign-in with Exprezoe Identity is temporarily unavailable.	Wait a few minutes and try again.
The sign-in response could not be verified.	Start again from teamwork.exprezoe.com.
A Tridge account with your e-mail address already exists but is not yet linked to Exprezoe Identity.	An administrator has to approve the link. Tell your administrator.
No Tridge account exists for you, and new accounts cannot be created.	Contact your administrator.
Exprezoe Identity says access is temporarily blocked after repeated failed sign-in attempts	Too many wrong passwords or codes were entered. Wait, then try again, or ask your administrator.
A workspace you expect is missing from your list	You are not a member of it. Ask an owner of that workspace for an invite link.

Tridge asks you to reload

You see	What it means and what to do
A new version of Tridge is ready	A newer build has been released while your tab was open. You can keep working. Finish what you are typing, then select Reload now. Later hides the notice for 30 minutes.
Tridge must be reloaded	Your tab can no longer talk to the server. Select Reload now. There is no Later for this one.
This tab's session has ended	Select Reload. Tridge continues with this browser's sign-in, or asks you to sign in again.
This workspace could not be opened	Select Reload. If it keeps happening, tell your workspace administrator.

You see	Do this
Object doesn't exist or you are not permitted to access it.	The link points to an item that was deleted, or that lives in a project or space you are not a member of. Ask the person who sent the link.
Cannot connect to collaboration service	The document lost its connection. Reload the page before you write more.
Workspace is being updated. Please wait...	Wait a few minutes, then reload the page.
The navigator is gone	Select Show menu, under the workspace mark at the top of the application rail.
A keyboard shortcut does nothing	Click outside any text box, and make sure an item in the list is highlighted. See Keyboard shortcuts.
Search does not find something you just created	Wait a moment and search again. New items take a short while to be indexed.
A feature you expected is missing	Check What is not available.

A good report lets us find the cause without asking you again.

In Tridge, select Help & Support at the foot of the navigator, or in the account menu.
At the bottom of the Help Center, find the line that starts with Tridge, followed by the version, the build and its date. Click it to select the whole line, then copy it.
Go to Report a problem and paste the line.
Add what you did, what you expected, and what happened instead. Include the address of the page and the time it happened.

The version alone is also shown beside Help & Support at the foot of the navigator.